Salesforce, a leader in digital transformation, has raised the bar with its latest AI-powered Field Service tools. These tools are designed to enhance operations, increase productivity, boost revenue, and elevate customer interactions. What’s New? Swift Responses with Intelligent Automation Salesforce AI-driven Self-Service facilitates seamless communication across messaging platforms, including the Appointment Assistant and Einstein GPT...

Dreamforce 2023 has once again set the benchmark for technological innovation, with Salesforce showcasing a series of game-changing advancements. This year’s event was a whirlwind of revelations, from the integration of Data Cloud technologies with AI to the revolutionary updates in Slack. Join us as we walk you through the key highlights of this three-day...

The curtains have officially closed on Dreamforce 2023, and as we look back on the third and final day, it’s clear that it was nothing short of spectacular. After two days filled with groundbreaking revelations and spirited discussions, Day 3 continued the momentum, offering a blend of technological showcases and profound insights. In this blog,...

Hello again, tech trailblazers and Salesforce enthusiasts! The curtains may have drawn on the second day of Dreamforce 2023, but the echoes of its highlights resonate strongly. With the inaugural day laying a solid foundation, Day 2 built upon it with its own set of groundbreaking announcements. Guided by the insights of our CEO, Shoaib...

Greetings to all technology enthusiasts and Salesforce aficionados! As we immerse ourselves in the exhilarating atmosphere of Dreamforce 2023, we bring you the day 1 highlights straight from the heart of the event. Our CEO, Shoaib Chaudary, is on the ground, witnessing firsthand the groundbreaking announcements that are set to redefine the Salesforce landscape. Let’s...

Dreamforce is just around the corner, and guess what? The much-anticipated agenda is out! With a plethora of amazing content lined up, you might be wondering how to curate your perfect schedule for Dreamforce 2023. No worries, we’ve got you covered. Here’s our handpicked list of Dreamforce 2023 sessions you simply can’t afford to skip....

In the rapidly evolving digital landscape, businesses are in a perpetual race to stay ahead. The key is understanding the market and, more importantly, the customer. Enter Salesforce Customer 360 — a tool that promises insights and a comprehensive understanding of your customer base. As businesses grapple with data from myriad sources, Customer 360 Salesforce...

Dreamforce is back with a bang! Salesforce’s flagship conference, Dreamforce 2023, is set to take the stage from September 12th to 14th at the Moscone Centre in San Francisco. But this year, it’s not just an in-person event; it’s a hybrid experience, streaming live on Salesforce+, a new video platform for exclusive content. At Plumlogix,...

Salesforce, the global leader in CRM, has recently announced the general availability and pricing of its new generative AI features: Service GPT and Sales GPT. These features help sales and service professionals work more efficiently by generating personalized and data-driven responses for customer interactions. In addition, Salesforce has also introduced the Einstein GPT Trust Layer,...

In an era dominated by rapid digital evolution, the role of marketing platforms is pivotal in deciding the success trajectory of businesses. Salesforce Marketing Cloud, recognized as a leader in the marketing technology arena, has demonstrated an uncanny ability to adapt, innovate, and refine its offerings in alignment with the ever-evolving consumer behavior. With its...

In today’s rapidly evolving business landscape, staying ahead of the curve is crucial. That’s why at Plumlogix, your leading Salesforce partner, we’re always on the lookout for innovative ways to help organizations unlock the full potential of their Salesforce implementations.  Today, we’re excited to introduce you to an integration that takes customer engagement and support...

In today’s rapidly evolving business landscape, companies are increasingly turning to cloud-based platforms to streamline their operations and enhance customer experiences. Salesforce, a leading customer relationship management (CRM) platform, has gained immense popularity due to its robust features and scalability. However, implementing and managing Salesforce effectively requires specialized expertise and dedicated resources. This is where...

In today’s fast-paced business world, organizations of all sizes and industries are embracing technology to streamline their operations, nurture customer relationships, and fuel growth. Salesforce, a renowned customer relationship management (CRM) platform, has emerged as a game-changer, empowering businesses to optimize their sales, marketing, and service processes. However, navigating the complex landscape of Salesforce and...

Artificial intelligence (AI) and machine learning (ML) have emerged as transformative technologies, revolutionizing the way we interact with various platforms. One domain that stands to benefit greatly from this AI revolution is Salesforce, the renowned customer relationship management (CRM) platform. So, isn’t time we talked AI and Salesforce? How AI Will Change How You Use...

In the upcoming years, the integration of Generative AI has the potential to revolutionize customer relationship management (CRM) practices in various industries. This exciting and emerging technology holds the key to enhancing team productivity and delivering exceptional customer experiences when combined with your CRM system. Discover the transformative capabilities of this cutting-edge innovation and witness...