Client
Retail Enterprise
Industries
Retail Transformation Excellence
Services
Data integration
Technologies
MuleSoft, Copado for CI/CD
Introduction
A Fortune 1000 Retail Enterprise aimed to overcome the challenges of their legacy systems and enhance ROI measurement.
The goal was to adopt a full-scale Salesforce solution that seamlessly integrates Inside Sales, Service, and In-store operations,
thereby fostering efficiency and customer satisfaction across all business units.
Objective
To spearhead a digital revolution within the retail space, customizing and expanding Salesforce functionalities to not
only meet but exceed the evolving strategic demands of the client’s multi-faceted business operations.
I had a positive experience working with Plumlogix. Known for their Salesforce expertise, they demonstrated their in-depth knowledge, prompt communication, and a commitment to customer satisfaction. I would highly recommend them to anyone seeking top-notch
Salesforce services.
СТО
US Based Retail Clien
Challenges
The following obstacles underscored the need for a strategic overhaul of their Salesforce ecosystem, demanding not just incremental changes but a comprehensive, tailored approach to modernize their retail operations.
- Technical Ambiguity: The absence of a structured technical plan caused operational confusion.
- Legacy Hurdles: Outdated systems incurred technical debt, hampering application management and performance.
- Talent Gaps: Difficulty in hiring experts with the requisite Salesforce know-how.
- Security Concerns: Expansion necessitated stronger safeguards for customer data.
- Budgetary Limits: Financial limitations impacted the scope of innovation and scaling.
- ROI Measurement: The need for precise ROI metrics was vital but challenging amidst complex operations.
Solution
Sales & Service Synergy
Integrated Salesforce Sales and Service Clouds for holistic customer management.Uniffied Business Operations
Implemented Marketing and Commerce Clouds for a cohesive business approach.Enhanced User Experience
Leveraged Experience Cloud for an optimized user journey.Data Integration
Utilized MuleSoft for seamless data flow and inter-system communication.
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