Transforming Operations Through Unified Grants, Inventory, & Workforce Systems

You would agree that public service is not just about governance, it is about connections. The city of Boston recognised this need to bridge departmental silos and build a complete 360° view of every citizen interaction.

Thus, with Salesforce, partnering with Plumlogix, they completely reimagined how public organizations engage, respond, and deliver to the citizens.

Technology Stack

A City Ready For Change & Transformation

The city of Boston has always been a place where innovation meets purpose. But behind the scenes, the city’s operations were running on systems that could not keep up with the speed and scale of modern urban life. Each department, from grants and workforce programs to inventory and community engagement, had its own tools, workflows, and data.

Utterly, there was no unified view of operations, no shared source of truth, and no seamless way for teams to collaborate. City leaders saw the need for change. They wanted a technology platform that could bring everything together. A connected system that could empower teams, improve transparency, and ultimately, serve Boston’s citizens more efficiently.

Boston’s Vision wasn’t just digital transformation; it was about building a digital city (citizen-centric program) where technology truly serves people.

Shoaib Chaudhary, CEO of Plumlogix.

Finding The Right Partner

When the US-based Metro Area Planning & Development Agency decided to modernize its core system, it needed more than just CRM software. They also needed a trusted developing and managing partner who understood both.

“The complexity of the Government operations and the human impact behind them.”

That is where the Plumlogix stepped in.

After a series of strategy sessions and technology assessments, Plumlogix recommended Salesforce CRM for Boston’s digital transformation. Salesforce is a single scalable platform capable of managing grants, community programs, inventory, and workforce initiatives all in one place.

The Transformation Journey Of the City Of Boston

Once the vision was clear, the real work began. Plumlogix works closely with multiple city departments to design and implement a solution tailored to their needs. Built on Salesforce Lightning Experience Cloud,
we help them get the following results:

Before Salesforce, tracking citywide grants was a tangle of spreadsheets and siloed systems. Now, a single Salesforce-based system gives the city visibility into every grant, budget, and milestone, all in real time.

Now, their teams are able to monitor progress, manage compliance, and make data-driven decisions faster than ever before.

Once paper based and the city’s inventory process is now automated on Salesforce CRM. Now, they can track every asset digitally, reducing human error. Moreover, it gives departments a clear picture of what is available, what is needed, and where gaps exist.

Plumlogix built an Experience Cloud Portal where residents, partners, and staff connect to each other. Also, citizens can engage directly with city programs, track updates, requests, and access services. It boosts and creates a transparent, inclusive digital experience for all.

Salesforce now powers the city’s workforce programs, tracking participant progress and outcomes in real time. This helps leaders better understand community impact and continuously refine their initiatives to serve Boston’s growing workforce.

“We’re glad we chose Plumlogix as our partner. They seemed to understand our mission and were always there when we needed them. Even with our busy schedules, they were flexible and easy to work with. Their global team of experts worked well with us. We’d tell any agency looking for a reliable partner to go with Plumlogix. They’re great to work with!”

Davo J.
Executive Director, City of Boston

The Power Of Partnership: Managed Services That Keep Boston Running

Transformation doesn’t stop at go-live. After the successful implementation, the city of Boston chose Plumlogix managed services to keep its Salesforce ecosystem optimized and future-ready.

Today, Plumlogix acts as an extension of the Organization’s IT team, providing ongoing support, user training, system enhancements, and new feature rollouts. This partnership ensures that the city can evolve its systems as citizens’ needs grow on the go.

Business Outcome

They Get A Connected City Platform Empowering Teams & Citizens

Automated dashboard consolidated programs data and performance metrics across departments.

Teams now share data in real time, breaking down silos that once slowed progress.

Process automation reduces administrative work, freeing city staff to focus on community impact.

Residents get 2X quicker responses, and have more transparent access to programs and services.

With ongoing Salesforce Managed Services, the city continues to evolve its Salesforce capabilities with confidence.

Future Of The City Of Boston: Looking Ahead

Today, the city of Boston stands as a model for what is possible when public institutions embrace technology with purpose. What began as a system upgrade has grown into a culture of collaboration, data-driven decision-making, and continuous improvement.

Plumlogix continues to partner with the City’s planning and Development agency, ensuring that every innovation, from process automations to community engagement. Helps Boston move closer to a smarter, more connected future.

“The goal was not just to digitize systems, it was to humanize every interaction. We wanted technology to bring people closer to the government agency.”

Davo J.
Executive Director, City of Boston

How Salesforce + Plumlogix Is Making A Difference?

Salesforce provides the power and flexibility of the cloud, and Plumlogix brings the strategy, new ideas into implementations. Hence, this powerful partnership makes it work for public agencies. Together, we help government agencies in short non-profit organizations create sustainable systems. These advanced tech-based systems don’t just manage data; they empower people, drive impact, and deliver results that citizens can feel.

Are you ready to start your transformation? Connect with your systems better, just like the city of Boston.