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In today’s business world, customer experience is a key factor in the success of any company. Providing exceptional customer experience helps to retain customers and increase brand loyalty. However, delivering great customer experience can be a challenge, especially when you have a tight IT budget. Fortunately, outsourcing, offshoring, and nearshoring IT services can help businesses…

Have you ever thought of streamlining CX with no-code platforms? And, what are No-Code platforms? Did you know that investing in customer experience can significantly increase a company’s return on investment (ROI)? In fact, companies that earn $1 billion annually can earn an additional $700 million in just three years by focusing on customer experience….

As a business owner, you know that exceptional customer service is key to building a loyal customer base and growing your business. But what happens when you’re working with a tight IT budget? Can you still deliver exceptional customer service on a tight IT budget? How To Deliver Exceptional Customer Service Despite Tight IT Budget…

As the world grapples with the effects of the ongoing global recession, businesses are facing immense pressure to reduce costs and streamline their services to stay afloat. In times of economic uncertainty, it becomes crucial for companies to adopt efficient processes that can help them weather the storm. This is where Salesforce, a cloud-based customer…

The remote work landscape has seen an unprecedented surge in recent years, with more and more companies adopting distributed workforces. While remote work has many benefits, such as increased flexibility and productivity, it also poses several challenges. One of the most significant challenges for companies with remote workers is how to maintain IT infrastructure in…

The global recession caused by the COVID-19 pandemic has brought about unprecedented challenges for businesses worldwide. According to the International Monetary Fund, the global economy contracted by 4.4% in 2020, making it the worst economic downturn since the Great Depression. In such difficult times, businesses are looking for ways to cut costs and streamline their…

On February 8, 2023, Marc Benioff, the founder of Salesforce, teased his followers on Twitter with hints about an upcoming announcement regarding a new technology. The announcement was later made public, revealing the introduction of Einstein GPT, the first generative AI for CRM on March 7, 2023. But, what is Salesforce Einstein GPT? Hold on,…

To enjoy a profitable ROI on Salesforce CRM, there is a need for consistent support and ongoing innovation.  For businesses with in-house Salesforce administration teams, this requires a substantial amount of investment to sustain. If you find yourself on a constrained budget this becomes a costly route which has seen many organizations opt for Managed...

Have you ever wondered what Salesforce would be without its partner community? It probably would look like having a car whose manual needs people to interpret and they are not available. The Salesforce partner community provides a central place where Salesforce users can learn best practices, engage with other Salesforce in a secured environment, manage…

Of the things that are never static, even in the business world, is change and Salesforce users know best how often this happens.  Salesforce has made it its top priority to always innovate and bring about change that will benefit its users through better usability and sustainable initiatives to match today’s business needs. And as…

If you are a strong believer in Quote-to-cash being done from spreadsheets, then you are in for a surprise. There is a new kid on the block that you should meet. Salesforce CPQ. While a few people still think Salesforce CPQ is only for enterprise-level companies, the level of effectiveness and swiftness in executing sales…

Salesforce Winter ’23 release has been announced. Salesforce is a customer relationship management (CRM) platform that helps businesses manage customer data, sales, marketing, and support processes. Each year, Salesforce releases several updates to its platform, and the Winter ’23 release is the latest one. Salesforce is one of the finest platforms that continues to bring…

Accessibility, whether for building, services, apps, websites and digital products is paramount to a satisfying customer experience. In 2021, the US registered more than 3800 lawsuits relating to the accessibility of websites, apps etc. highlighting the importance of accessibility. But looking past a purely legal argument, accessibility matters for a bigger reason: we don’t want…

We always look forward to some good breaking news from Salesforce and today is a great day for the entire Salesforce community. The much-awaited game-changer platform- the Salesforce DevOps Center has been released and is now generally available. The platform is a tremendous achievement and a move towards excellence as it will completely revolutionize how…

Digital Transformation (DT) has become a buzzword if Google Trends is anything to go by. This is no surprise, as most businesses would want to increase their revenues, create great customer experiences, and even cut costs. As a business wanting to thrive in the 21st century, learning how to create an effective digital transformation strategy…