How Much Are Salesforce Managed Services?

The need to have a perfect Customer Experience (CX) score has put enormous demands on companies using salesforce as their CRM tool as customer experience (CX) is becoming more and more important. In many cases, it is the sole differentiator between a business and its competition which is why for those using Salesforce, knowing how much are Salesforce managed services is beneficial.

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Here are some mind-boggling stats:

• Customers with great CX have 60% more profits.
• Customers expect businesses to anticipate their needs.
• Businesses lose over $1.6 trillion because of poor customer service.
• Customers are willing to spend 17% more to get a good experience.

Since there is so much at stake, it is no wonder that businesses are putting extra effort into making customer experience the core of their services.

However, building a satisfying relationship with customers, partners, and leads is onerous. If you are dealing with many customers, it is difficult to achieve an omnichannel customer experience (where all customers have the same experience despite interacting with your brand on different platforms – for example, mobile, web, and in-store).

In comes CRMs – Customer Relationship Management Systems. With a CRM, you can control all your customer, lead, and partner management in one place. You can manage your marketing, sales, and customer service efforts using a single software.

What Is Salesforce?

Salesforce is a CRM that helps brands manage their customer, partner, and leads better. It is ideal for sales, customer service, and marketing.

What are the Benefits of Using Salesforce?

The are many reasons to why you should choose Salesforce as your CMR of choice. It’s even more important to understand how much are Salesforce managed services because it’s the revolutionary way of getting the best out of your CRM.

It is Cloud-based

Cloud-based CRMs are ideal as they are accessible. You can access the CRM from anywhere, even when you are in transit. In case of any problems, you are sure that you can still access your data.

It is Easier to Manage Leads

You need not have to design an excel sheet to track your leads. If you have an ERP (Enterprise Resource Software), which helps you aggregate your internal business processes, it’s seamless as you can integrate your CRM with your ERP.

Salesforce allows you to search leads and filter them based on relationships like geography and sales representatives. You can track the status of your leads too.

Painless Reporting

You do not have to create custom reports. You can generate reports from your Salesforce CRM in formats like matrices, tables, or even summary reports.

Effective Collaboration

We all know how difficult collaborating on email can get. With the Salesforces’ chatter corroboration feature, you can communicate with your team on the platform.

Can be Integrated with Third-Party Software

The beauty of Salesforce is that you can integrate it with software that you use every day, like Gmail or Outlook.

The Downside of Using Salesforce

The main disadvantage of using Salesforce is that it depends on the package you are using. The Enterprise plan, for example, comes with myriad features. You may not always know what to do with them. Customization can also be tedious. Some transactions may also be complicated. In short, managing your Salesforce on your own can be challenging.

This is where managed salesforce services come in handy.

Salesforce Managed Services

Managed Salesforce services are aimed at letting a team of Salesforce experts manage the Salesforce platform on your behalf to ensure that users do not experience issues and your business runs smoothly and efficiently.

Why use Salesforce Managed Services?

There are several reasons why businesses opt for managed services:

• Less time is spent managing the platform.
• You can get someone else to fix an issue with the platform while the rest of your team focuses on the task at hand.
• Issue resolution is tailored to your business needs.
• You are less likely to encounter downtimes because of issues with the platform.
• It is cost-effective as you need not hire a full-time staff member to handle your organizations’ Salesforce.
• Error-free reporting
• You get access to Salesforce certified professionals.

How Much are Salesforce Managed Services?

How much are Salesforce managed services? It is difficult to give a specific figure when it comes to how much managed Salesforce services cost. This is because it varies from company to company, and it is also determined by the package you pick.

However, there are a few managed services must-haves:

• The core Salesforce package or products that you use in your business, for example, if you use Sales Cloud, then you need to ascertain that the package includes it.
• There is no limit to the number of cases that can be opened. There is absolutely no way to predict when issues can come up. Be wary of managed services that restrict the number of issues you can open.
• Turnaround times: Complex issues that may require a lot of time to resolve may occur. However, the managed services company should be fast to respond to raised issues and give you a rough estimate of how long it would take to rectify them.
• Look out for hidden charges. Before you pay for a subscription, clarify what features it offers and whether you need to pay additional services.

Plumlogix’s Salesforce Managed Services

Plumlogix is a Salesforce Managed Services provider whose goal is customer engagement. We use a unique approach to take the hard work off your schedule. We also have reasonable pricing plans, starting at just $1500 per month. Review our plans here. Our other services apart from Salesforce Managed Services include Salesforce Org Review, Salesforce Org Clean up, Staff Augmentation and Training, and System Administration. 

How much are Salesforce managed services? The Verdict

If you are looking for this service and have been wondering how much are Salesforce managed services, then here’s the conclusion for you. It really depends on which company you pick. Ask yourself the critical questions about their services, expertise level and customer service.

We have looked at how vital CX has become for businesses and how a CRM comes in to rescue the day. As we have seen, it is not enough to have an excellent CRM. Beyond the features it has to offer, you need to look out for how you will manage it.

You need to take the stress off your team and hire Salesforce Managed Services to not only troubleshoot the system for you but manage it too. This way, your team can focus on their most important tasks without the inconveniences of having to resolve an issue with the system. Better still, you can trust your CRM to help you make the right decisions, as you can trust the integrity of the data that it handles.