Customer Experience

Have you ever been asked to write a review of an item you’ve already returned? Or been offered a discount on an item you bought last week? Or gotten solicitations for pet food despite never having owned an animal? These frustrating scenarios highlight the challenges businesses face when their customer data is fragmented and disconnected….

Are you struggling to find the right employees for your business? Are you tired of sifting through resumes and conducting endless interviews? If so, you’re not alone. Many businesses face the challenge of finding the right talent to meet their staffing needs. However, there’s a solution: staff augmentation. In a short while, we’ll explore the…

The world of business is constantly evolving, and staying on top of the latest digital transformation trends is essential if you want to remain competitive. From low-code platforms to cloud migration, AI and ML technologies, and blockchain, these trends can help organizations streamline their operations and stay ahead of the curve. Implementing these technologies can…

In today’s business world, customer experience is a key factor in the success of any company. Providing exceptional customer experience helps to retain customers and increase brand loyalty. However, delivering great customer experience can be a challenge, especially when you have a tight IT budget. Fortunately, outsourcing, offshoring, and nearshoring IT services can help businesses…

Have you ever thought of streamlining CX with no-code platforms? And, what are No-Code platforms? Did you know that investing in customer experience can significantly increase a company’s return on investment (ROI)? In fact, companies that earn $1 billion annually can earn an additional $700 million in just three years by focusing on customer experience….

As a business owner, you know that exceptional customer service is key to building a loyal customer base and growing your business. But what happens when you’re working with a tight IT budget? Can you still deliver exceptional customer service on a tight IT budget? How To Deliver Exceptional Customer Service Despite Tight IT Budget…

If you are a strong believer in Quote-to-cash being done from spreadsheets, then you are in for a surprise. There is a new kid on the block that you should meet. Salesforce CPQ. While a few people still think Salesforce CPQ is only for enterprise-level companies, the level of effectiveness and swiftness in executing sales…

Digital Transformation (DT) has become a buzzword if Google Trends is anything to go by. This is no surprise, as most businesses would want to increase their revenues, create great customer experiences, and even cut costs. As a business wanting to thrive in the 21st century, learning how to create an effective digital transformation strategy…

How do you know what customers want in this digital age? And what is driving their changing expectations? Whether they are conscious of it or not, all businesses today are operating in a digital age where consumer expectations are fast evolving. These changes in consumer expectations are fueled by a series of technological advancements which…

When was the last time you were wowed by the kind of customer service or support you received from a brand you interacted with? And why is customer service management so important for businesses today? The importance of customer service management cannot be understated, whether for small or big enterprises. It has remained the pillar…

The success of Salesforce implementation depends on unanimous adoption by end-users. Unfortunately, rarely will you find everyone on the same page from the onset which leaves many wondering how to bridge the Salesforce adoption gap. If you’re not convinced, consider the Whatfix CRM Survey 2020. In the survey; 40% of respondents said they don’t regularly…

The utmost goal of any business irrespective of the industry is to serve the customers in a manner that contributes positively to the betterment of their lives. It’s the reason why businesses invest millions of dollars in research just enure their products and services meet the exact needs of their customers. Failing to mind your…

Workplace productivity, employee retention, and customer loyalty are all results of a well-established employee engagement culture. It is the driving force behind such success.  Any organization portraying success in all three fundamentals above got an employee engagement process right from the onset.  Employee engagement is not a quick fix; it is a culture that must…

Business needs and dynamics are transitory. There is more to business than just getting the customer in the shop and having them spend money. Post-purchase experiences are just as important as the experience of the customer at any other point in the sale process. Customer Experience, commonly referred to as CX is very crucial for…

It is one thing for an organization to hire the most qualified employees. It is another thing to keep these employees motivated, dedicated, and consistently passionate about their daily work while fulfilling their job descriptions. In come employee engagement trends we are already witnessing today. Businesses need to provide the support required by employees while…