The triumphant feelings when your impact gets noticed! Every so often, a project reminds you why you do what you do. For us at Plumlogix, that moment came when Forbes spotlighted our work for “College Possible.”
Even better? Salesforce is covering this story actively, too. So, let us learn the behind the scenes story!
Salesforce Agentforce & Its Unique Implementation In Coach Possible
College Possible, a non profit renowned education organization, has spent 25 years helping more than 100,000 students steer their paths to college. Now, they are scaling that mission with the newly launched “Coach Possible.”
An AI-based coaching model built on the Salesforce CRM. Where Plumlogix plays the crucial role of designing and developing this behind the scenes.
Forbes did not just highlight the success, but also showed how AI and human empathy can work along to turn education into an experience. Because the transformation starts when the technology is used to work for humans.
We can say that, “When purpose meets platform, recognition follows.
How Is Agentforce Benefiting Coaches at College Possible?
Before this, each College Possible coach had to work with around 60+ students in Counselling. Today, thanks to Coach Possible’s intelligent systems and automation, they can reach and help up to 250 students. While keeping the same personal touch that defines their mission.
The Salesforce developers at Plumlogix worked closely with their team to integrate Agentforce, Copilot data and a custom dashboard. It frees up coaches from admin work so they can focus on what truly matters: “Their Students’ Growth.”
“A partnership built on purpose, It is not just about building systems, but it is about building Confidence.”
Says, VP of Salesforce Delivery at Plumlogix.
How Is Coach Possible Benefiting Students?
Now, with Coach Possible, students can track their progress in one place and learn on demand through a 30-module online curriculum. Moreover, the real game-changer is that
“AI provides 24/7 support answering routine questions instantly, so students don’t have to wait for coach hours. “
Late-night guidance on financial aid forms, essay tips, or even college applications is just a click away. It leaves coaches free to focus on complex matters and provide one-to-one support.
According to College Possible statistics, it helps them to achieve:
When technology handles the routine, human coaches can do what humans do best. Recognition is great, but impact is what lasts!
Plumlogix Scaling Impact Beyond College Access
While “Coach Possible” is tailored just for the college possible, the model can work anywhere. It shows a new way of using Salesforce Agentforce that can be applied anywhere in the world where human support is the key!
Nonprofits can use agentic AI to engage donors, customers and constituents more effectively. Government bodies can speed up citizen services and hiring processes. Even more businesses can automate routine inquiries to let teams focus on relationships and innovation.
The lesson is clear: combine a human centered approach agent scalable AI, and multiply the impact. At Plumlogix, we are excited to apply these technologies beyond College Possible, whether it’s:
- Tutoring programs
- Workforce development
- Government services
- To boost customer engagement
Imagine the possibilities of growth when Agentforce helps more people reach their potential. We are just getting started.
