Administrators are some of the busiest people in the Salesforce environment. As an admin, you likely spend the better part of your days helping other users become more proficient and effective with Salesforce. The rest of the working hours are spent bringing Salesforce innovations to life. Unfortunately, the administrator had to do all this work from multiple interfaces across the Salesforce platform in the past. Salesforce is introducing the Salesforce Admin Center to make your job easier and for increased admin productivity.
Questions such as “Where do I start” and “How do I” become commonplace as these beginners (and sometimes even experienced admins) seek guided steps, best practices, and other resources to help them improve productivity. In the past, Admins also asked for a centralized support structure where they can ask questions and get answers without much fuss. These questions formed the bulk of the feedback from True to the Core.
More seasoned admins were also asking for the ability to see as much information as possible from a single place. They say this would allow them to take action quickly and deeply customize how they work to improve productivity.
This feedback informed the company’s decision to create the Salesforce Admin Center, an admin-focused environment to help you set up and manage your orgs.