Stay updated with the latest happenings in the Salesforce universe! Here’s a roundup of the top news and announcements from Salesforce in September 2023:

1. Salesforce AppExchange Recognized as a Leader: Salesforce enterprise cloud marketplace for partner apps and experts, AppExchange, has been acknowledged as a Leader in The Forrester Wave™: SaaS Marketplaces, Q4 2023 analyst report. Read more.
2. Salesforce to Create 9.3 Million New Jobs: A study from IDC reveals that Salesforce and its ecosystem of partners are set to create 9.3 million new jobs and $1.6 trillion in new business revenues worldwide by 2026. Full story.
3. Partnership for Sustainable Infrastructure: Ferrovial and NTT DATA have expanded their collaboration with Salesforce to develop the next generation of sustainable infrastructure technology. Learn more.
4. Salesforce to Acquire Airkit.ai: Salesforce has entered into a definitive agreement to acquire Airkit.ai, a pioneer in AI-powered customer service applications and experiences. Details here.
5. Salesforce Leads in Gartner Magic Quadrant: Salesforce has been recognized as a Leader in the 2023 Gartner Magic Quadrant™ for Sales Force Automation Platforms for the 17th consecutive year. Read the report.
6. Salesforce Climate Finance Playbook: In collaboration with Climate Policy Initiative (CPI), Salesforce has unveiled a Corporate Climate Finance Playbook during Climate Week NYC. The company also announced $8.3 million in new climate justice and nature-based solutions grants. Find out more.
7. eToro Enhances Customer Service with Salesforce: Trading and investing platform eToro is leveraging Service Cloud with Einstein, Marketing Cloud, Mulesoft, and Tableau to boost its customer service. Discover more.
8. Introduction of Einstein 1 Platform: Salesforce announces the new Einstein 1 Platform, aiming to enhance productivity and customer experiences through Data, AI, and CRM. Get the details.
9. Next-Gen Einstein with Conversational AI: Salesforce introduces the next generation of Einstein, bringing a conversational AI assistant to every CRM application and customer experience. Read More
10. Salesforce and Google’s Expanded Partnership: The two tech giants are joining forces to usher in a new era of business productivity powered by Generative AI. Read More.
11. $20M Donation for Education: Salesforce commits $20M to education to expand pathways into tech and AI careers. Find out more.
12. Introducing Slack AI and More: Salesforce unveils Slack AI, Slack Lists, and new automation capabilities to revolutionize team productivity. Read more

Conclusion

September has been a monumental month for Salesforce, marked by groundbreaking announcements, strategic partnerships, and industry recognitions. A significant highlight was Dreamforce 2023, the Salesforce flagship event, which once again showcased the company’s vision for the future and brought together a global community of trailblazers.
From the continued leadership of AppExchange in the SaaS marketplace to the unveiling of innovative AI platforms, Salesforce continues to set the benchmark in the CRM industry. This news highlights underscores Salesforce commitment to innovation and its dedication to fostering a global ecosystem that drives growth, sustainability, and positive change. As we move forward, it’s evident that Salesforce remains at the forefront of technological advancements, and we eagerly await the next wave of news and developments from this industry titan.
Stay tuned to our blog for more updates, and here’s to another month of exciting Salesforce news!

About Plumlogix

Plumlogix, a Minority-Owned Salesforce Partner, boasts a seasoned team of Salesforce experts with a rich history of handling intricate Salesforce projects. With over seven years dedicated to ensuring customer success and a remarkable 70+ Salesforce certifications, we are committed to maximizing the returns on our clients’ Salesforce investments. At Plumlogix, we aim to drive digital transformation for businesses by optimizing operational processes, elevating digital user experiences, and fostering seamless internal communication. While our expertise spans various domains, we specialize in the non-profit, education, and manufacturing sectors, as well as state and local governments and federal entities.