Salesforce, a leader in digital transformation, has raised the bar with its latest AI-powered Field Service tools. These tools are designed to enhance operations, increase productivity, boost revenue, and elevate customer interactions.
What’s New?
Swift Responses with Intelligent Automation
Salesforce AI-driven Self-Service facilitates seamless communication across messaging platforms, including the Appointment Assistant and Einstein GPT Bots. This reduces call traffic and missed appointments.
Enhanced Efficiency with Data-Driven Insights
The Proactive Service feature offers a holistic view of customers, enabling AI algorithms to optimize service schedules and technician allocation.
Work Capacity Management
Businesses can now prioritize tasks that align with their objectives, ensuring customer satisfaction.
Boosted Productivity with AI Tools
The External Knowledge Search feature ensures field teams have all the necessary data before starting a job, reducing administrative tasks.
Precision with Augmented Reality
Integration with Apple’s ARKit allows field teams to use augmented reality for tasks like measuring spaces and barcode scanning.
Streamlined Documentation & Payments
The mobile quoting tool and Salesforce Pay Now feature simplify document creation and in-app payments.
Industry Leaders on Board
AAA – The Auto Club Group, Pella, and Ryder System, Inc., have adopted Salesforce Field Service. Nick Mraz of Pella states, “AI-first field service will make our work faster, safer, and more efficient.”
