The need to have a perfect Customer Experience (CX) score has put enormous demands on companies using salesforce as their CRM tool as customer experience (CX) is becoming more and more important. In many cases, it is the sole differentiator between a business and its competition which is why for those using Salesforce, knowing how much are Salesforce managed services is beneficial.
Heads up: Review our Salesforce managed services plans nd service hereHere are some mind-boggling stats:
- Customers with great CX have 60% more profits.
- Customers expect businesses to anticipate their needs.
- Businesses lose over $1.6 trillion because of poor customer service.
- Customers are willing to spend 17% more to get a good experience.
What Is Salesforce?
Salesforce is a CRM that helps brands manage their customer, partner, and leads better. It is ideal for sales, customer service, and marketing.What are the Benefits of Using Salesforce?
The are many reasons to why you should choose Salesforce as your CMR of choice. It’s even more important to understand how much are Salesforce managed services because it’s the revolutionary way of getting the best out of your CRM.It is Cloud-based
Cloud-based CRMs are ideal as they are accessible. You can access the CRM from anywhere, even when you are in transit. In case of any problems, you are sure that you can still access your data.It is Easier to Manage Leads
You need not have to design an excel sheet to track your leads. If you have an ERP (Enterprise Resource Software), which helps you aggregate your internal business processes, it’s seamless as you can integrate your CRM with your ERP. Salesforce allows you to search leads and filter them based on relationships like geography and sales representatives. You can track the status of your leads too.Painless Reporting
You do not have to create custom reports. You can generate reports from your Salesforce CRM in formats like matrices, tables, or even summary reports.Effective Collaboration
We all know how difficult collaborating on email can get. With the Salesforces’ chatter corroboration feature, you can communicate with your team on the platform.Can be Integrated with Third-Party Software
The beauty of Salesforce is that you can integrate it with software that you use every day, like Gmail or Outlook.The Downside of Using Salesforce
The main disadvantage of using Salesforce is that it depends on the package you are using. The Enterprise plan, for example, comes with myriad features. You may not always know what to do with them. Customization can also be tedious. Some transactions may also be complicated. In short, managing your Salesforce on your own can be challenging. This is where managed salesforce services come in handy.Salesforce Managed Services
Managed Salesforce services are aimed at letting a team of Salesforce experts manage the Salesforce platform on your behalf to ensure that users do not experience issues and your business runs smoothly and efficiently.Why use Salesforce Managed Services?
There are several reasons why businesses opt for managed services:- Less time is spent managing the platform.
- You can get someone else to fix an issue with the platform while the rest of your team focuses on the task at hand.
- Issue resolution is tailored to your business needs.
- You are less likely to encounter downtimes because of issues with the platform.
- It is cost-effective as you need not hire a full-time staff member to handle your organizations’ Salesforce.
- Error-free reporting
- You get access to Salesforce certified professionals.
How Much are Salesforce Managed Services?
How much are Salesforce managed services? It is difficult to give a specific figure when it comes to how much managed Salesforce services cost. This is because it varies from company to company, and it is also determined by the package you pick. However, there are a few managed services must-haves:- The core Salesforce package or products that you use in your business, for example, if you use Sales Cloud, then you need to ascertain that the package includes it.
- There is no limit to the number of cases that can be opened. There is absolutely no way to predict when issues can come up. Be wary of managed services that restrict the number of issues you can open.
- Turnaround times: Complex issues that may require a lot of time to resolve may occur. However, the managed services company should be fast to respond to raised issues and give you a rough estimate of how long it would take to rectify them.
- Look out for hidden charges. Before you pay for a subscription, clarify what features it offers and whether you need to pay additional services.