AI-powered aviation platform draws executive interest as airlines seek scalable solutions for operational efficiency and passenger experience
Plumlogix, a certified Salesforce Partner and enterprise AI company, announced its participation in the International Air Transport Association (IATA) 82nd Annual General Conference, held in São Paulo, Brazil, from June 6 to 8, 2026, and hosted by LATAM Airlines. The event stands as one of the most influential gatherings in global aviation. CEO Shoaib Chaudhary and a company board member attended the conference, engaging directly with airline CEOs, C-suite executives, and technology leaders from carriers across six continents to present AirIQ360™, the company’s AI platform built specifically for the airline industry.
The participation marks a significant milestone for Plumlogix as it advances its footprint in aviation technology and positions AirIQ360™ as a viable AI solution for mid-size and regional carriers navigating an increasingly complex operational and commercial environment.
About the IATA AGM: Aviation’s Premier Executive Forum
The IATA Annual General Conference is the premier gathering of the global airline industry, convening airline executives, government representatives, technology providers, and industry stakeholders to address the most pressing challenges and opportunities shaping commercial aviation. The 82nd edition, hosted by LATAM Airlines in São Paulo, brought together leaders from across the industry to discuss topics including sustainability, operational resilience, digital transformation, and the accelerating role of artificial intelligence in airline operations.
For technology companies operating at the intersection of aviation and AI, the conference represents a rare opportunity to engage decision-makers who are actively evaluating solutions to modernize airline infrastructure and improve both cost efficiency and customer outcomes. São Paulo served as a fitting host city, given Latin America’s growing prominence as one of the fastest-moving regions for airline AI adoption and digital transformation investment.
AirIQ360™: Addressing Aviation’s Most Persistent Challenges
At the center of Plumlogix’s engagement was AirIQ360™, a triple-module AI platform designed to help airlines achieve what the company describes as the “Triple Crown,” which is simultaneous cost reduction, capacity scaling, and ancillary revenue growth, without compromising passenger satisfaction.
The platform addresses three core operational challenges that continue to burden mid-size carriers globally.
Agent Productivity and Capacity. AirIQ360 Assist™ functions as an AI co-pilot for human agents, surfacing relevant policy information, translating passenger communications in real time across 30-plus languages, and generating complete draft replies in under one second, enabling agents to manage multiple conversations simultaneously without degradation in quality or response time.
Operational Cost Pressure. AirIQ360 CX™, the passenger-facing AI module, delivers 24/7 automated handling of high-volume contact types including irregular operations rebooking, baggage inquiries, loyalty account management, and refund processing. Proven deployments have demonstrated containment rates of up to 91%, driving the cost per passenger interaction from an industry average of $7.16 to under $2.50.
Ancillary Revenue Optimization. AirIQ360 Revenue™ addresses what the OAG 2025 report identified as a confirmed white space in aviation AI, which is context-driven ancillary upsell. Rather than static rules-based offers, the module delivers personalized upgrade, lounge access, and travel insurance offers triggered by real-time signals including flight status, weather conditions, loyalty tier, and individual booking behavior.
The platform is deployed natively on Salesforce Agentforce, integrates with existing airline systems, including Amadeus, Sabre, and SITA via API without requiring system replacement, and can be operational on a first channel within 30 days.
Key Discussions with Airline Executives and Industry Leaders
Plumlogix’s presence at the IATA 82nd Annual General Conference in São Paulo provided direct access to the executives responsible for making technology investment decisions at carriers across North America, Latin America, Asia, and Europe. Discussions at the conference centered on several intersecting themes that are shaping airline strategy heading into the second half of the decade.
Chief among them was the widening gap between large network carriers, many of which have already deployed AI at scale and achieved measurable results, and mid-size and regional airlines that continue to operate with legacy contact infrastructure, fragmented data systems, and limited capacity for the kind of custom AI development projects undertaken by major carriers. Delta’s documented reduction in maintenance cancellations, Volaris’s 70% cost reduction in customer service, and Air India’s 93% AI containment rate have set a new performance benchmark. The challenge for smaller carriers is accessing comparable outcomes at a deployable price point.
Discussions also touched on the urgency of preparing for demand surges and disruption events that overwhelm traditional contact center models, the growing passenger expectation for proactive communication and self-service resolution, and the need for AI platforms that can operate compliantly within the data sovereignty requirements of different regulatory environments.
Insights on AI and the Future of Aviation
The IATA AGM conversations reinforced a broader industry inflection point. Airlines that have invested in AI infrastructure are now compounding those advantages, improving margins, scaling service capacity, and generating new revenue streams simultaneously. For carriers that have not yet made that transition, the window to close the gap without significant competitive consequence is narrowing.
Plumlogix positioned AirIQ360™ within this context not as a future-state aspiration but as a deployable platform with documented outcomes. The 90-day pilot structure, guaranteed cost reduction targets, and API-based integration approach were designed specifically to address the implementation risk that has historically caused mid-size airlines to defer AI investments.
Leadership Quote
Shoaib Chaudhary, Founder and CEO of Plumlogix, commented on the company’s participation and the conversations held during the conference:
“What we heard consistently from airline executives at the IATA AGM is that the question is no longer whether AI belongs in aviation. It is how to get there without a multi-year implementation and a nine-figure budget. The airlines that have deployed AI are operating at a fundamentally different cost structure and service level. AirIQ360™ exists to make that outcome accessible to the carriers that have been priced out of the conversation. We came to São Paulo with proof points, not promises, and that resonated with the leaders we spoke with.”
Plumlogix’s Continued Commitment to Aviation Innovation
Plumlogix brings to aviation a foundation built over nine years as a Salesforce partner, with more than 120 certified consultants operating across five countries and a deployment methodology that reduces go-live timelines by up to 85% versus traditional enterprise implementations. The company holds Minority Business Enterprise (MBE) and MWBE certification, which carries additional procurement significance for government-affiliated carriers and airlines with active diversity and ESG commitments.
The IATA AGM engagement reflects Plumlogix’s broader intent to establish AirIQ360™ as the reference AI platform for mid-size airline operations globally and to advance industry-wide conversations about what practical, deployable AI for aviation looks like in 2026 and beyond.
