customer experience

In today’s business world, customer experience is a key factor in the success of any company. Providing exceptional customer experience helps to retain customers and increase brand loyalty. However, delivering great customer experience can be a challenge, especially when you have a tight IT budget. Fortunately, outsourcing, offshoring, and nearshoring IT services can help businesses…

Have you ever thought of streamlining CX with no-code platforms? And, what are No-Code platforms? Did you know that investing in customer experience can significantly increase a company’s return on investment (ROI)? In fact, companies that earn $1 billion annually can earn an additional $700 million in just three years by focusing on customer experience….

Business needs and dynamics are transitory. There is more to business than just getting the customer in the shop and having them spend money. Post-purchase experiences are just as important as the experience of the customer at any other point in the sale process. Customer Experience, commonly referred to as CX is very crucial for…

You’ve likely heard it before that ‘happy employees = happy customers.’ However, did you know that the two can propel your business to faster growth? Here’s an explanation of the connection between employee experiences and revenue growth. A recent study by Salesforce in collaboration with Forbes shows that creating satisfying employee and customer experiences can…

Have you, for once, imagined what your customers’ overall perception of your brand or business is? What constitutes a good customer experience for them? Customer experience (CX) is, according to experts, the game-changer in today’s business landscape. It’s what will differentiate one business from another and puts it ahead in the industry. CX constitutes every…

Research conducted recently indicated that 80% of suppliers believe they offer their customers the best services. Only 8% of the customers, however, indicated that their expectations were met by their suppliers. Which begs the questions, how do you ensure you excel in customer experience? This is not just a statistic; it is a big discrepancy…