Customer Experience

The Covid-19 pandemic just won’t go away. After over 14 months of havoc, it seems like we’re witnessing the darkest days of the pandemic yet. The number of cases, hospitalizations, and lives lost currently at the highest since the pandemic started, makes it a necessity to examine the Covid-19 Vaccine Management challenges and solutions to…

About 14 months ago, Wuhan reported its first Covid-19 case, and soon all hell broke loose! From lockdowns to curfews and near-death experiences to close to a million lives lost to date, it’s been a nightmare. As the vaccines finally start rolling in, it’s easy to focus on all the negatives of the virus –…

Every year, IBM compiles an exhaustive report on the state of Salesforce. The State of salesforce 2020 highlights report mainly details what IBM thinks about the present and future of Salesforce, the primary aim being to identify ways organizations can utilize the Salesforce platform to drive business outcomes. 2020 was not different. Based on 107,000+…

The remote work trend is showing no signs of slowing down. Initially, only an option for a privileged few, more and more individuals are choosing to telecommute and joining the remote workers movement, and an increasing number of companies backing those decisions for various reasons. According to Global Workplace Analytics, this mutual desire for remote…

Late last year, Salesforce announced a Voice-Activated Service Cloud designed to allow people to talk to the CRM software, opening many new opportunities for employees to work smarter and connect with clients more productively. Named Einstein Voice, the service is now about one year old and making strides in the industry. This is a recap…

You probably didn’t know this, but there’s a national day known as the “Leave Work Early Day.” It’s not a national holiday. So, don’t expect your employer to allow you to leave work early on that day. Nevertheless, it’s something that would get you thinking about the time we leave work and how the late…

As you might have realized by now, driving revenue isn’t just about closing more sales. To truly boost your business’ profitability and secure a more stable future for the organization, you need to find ways to minimize expenses and oversight while maximizing productivity and efficiency. Above all, you must keep the big picture in mind…

The Human Resource (HR) field is continuously changing. Over the years, we’ve seen the department evolve from one solely focused on personnel management and administrative staffing to one focused on broader responsibilities around enhancing employee engagement management and strengthening company culture. A lot has happened to yield the HR trends we are witnessing in 2020….

The Salesforce AppExchange is the complete marketplace for all things Salesforce. It has lighting components, apps, flow solutions, and more. It makes it easy to build apps without starting from scratch. You can also easily find useful third-party apps to meet the needs of your customers. As a result, every organization that uses Salesforce for…

Employee recognition is a fundamental requirement in the organization. Employees who feel recognized are not only more likely to be happier but are also more productive. This increased productivity usually translates into increased revenues and profitability for the company. Unfortunately, very few employees feel appreciated in their places of work. Multiple studies, including a recent…

Employee retention currently ranks as one of the top priorities for organizations. In one recent survey by Bonusly, it was cited at the biggest challenge for the HR department alongside turnover. The costs associated with replacing top talent are what make employee retention such a monumental challenge. When you lose one of your employees, you…

For the past several tumultuous weeks, the black community globally, and in the US in particular, has been stirred to overwhelming proportions with the issue of racial equality. The seething and hypocritical undertones of bigotry and racism have suddenly jumped to the fore and has impacted people of all races, creed, and class. Now, whether…

The COVID-19 pandemic has forced most organizations to require their employees to work from home. This remote setting has become the new norm for employees. Because of its sudden implementation, it stands as a challenge for both employees and companies. Remote workers’ mental health has come into serious question, and urgent attention has had to…

If you are a JavaScript developer and have long wanted to join the Salesforce platform, here’s your entry way in-the JavaScript Developer I Certification. Today it’s possible to build amazing looking apps that are capable of tackling various tasks, all thanks to the introduction of the Lightning Experience. Since then, admins have had more power…

Managing a business in crisis requires a collection of bold steps that the small business sector must rigorously act on to be relevant in the present commerce space and this COVID 19 global crisis. Small business owners have no choice but to fight for their survival or go out of business. In any crisis, it’s…