Customer Experience Archives — Page 4 of 6

07 Dec 20

Covid-19 Vaccine Management: Challenges and Solutions for Success

The Covid-19 pandemic just won’t go away. After over 14 months of havoc, it seems like we’re witnessing the darkest days of the pandemic yet. The number of cases, hospitalizations, and lives lost currently at the highest since the pandemic started, makes it a necessity to examine the Covid-19 Vaccine…

17 Nov 20

Pharmaceutical Industry Must Transform Digitally for the Greater Good of Healthcare

About 14 months ago, Wuhan reported its first Covid-19 case, and soon all hell broke loose! From lockdowns to curfews and near-death experiences to close to a million lives lost to date, it’s been a nightmare. As the vaccines finally start rolling in, it’s easy to focus on all the…

23 Sep 20

State of salesforce 2020/2021 Highlights: Highlights from IBM’s State of Salesforce 2020/2021 Report

Every year, IBM compiles an exhaustive report on the state of Salesforce. The State of salesforce 2020 highlights report mainly details what IBM thinks about the present and future of Salesforce, the primary aim being to identify ways organizations can utilize the Salesforce platform to drive business outcomes. 2020 was…

01 Sep 20

6 Easy Hacks On How To Keep Your Remote Workers Happy and Engaged

The remote work trend is showing no signs of slowing down. Initially, only an option for a privileged few, more and more individuals are choosing to telecommute and joining the remote workers movement, and an increasing number of companies backing those decisions for various reasons. According to Global Workplace Analytics,…

29 Aug 20

Einstein Voice: What is the New Voice-Activated Service Cloud by Salesforce?

Late last year, Salesforce announced a Voice-Activated Service Cloud designed to allow people to talk to the CRM software, opening many new opportunities for employees to work smarter and connect with clients more productively. Named Einstein Voice, the service is now about one year old and making strides in the…

28 Aug 20

7 Data-Driven Reasons to Leave Work Early

You probably didn’t know this, but there’s a national day known as the “Leave Work Early Day.” It’s not a national holiday. So, don’t expect your employer to allow you to leave work early on that day. Nevertheless, it’s something that would get you thinking about the time we leave…

06 Aug 20

Here’s How To Drive Revenue Growth With Salesforce

As you might have realized by now, driving revenue isn’t just about closing more sales. To truly boost your business’ profitability and secure a more stable future for the organization, you need to find ways to minimize expenses and oversight while maximizing productivity and efficiency. Above all, you must keep…

05 Aug 20

HR Insights for 2020

The Human Resource (HR) field is continuously changing. Over the years, we’ve seen the department evolve from one solely focused on personnel management and administrative staffing to one focused on broader responsibilities around enhancing employee engagement management and strengthening company culture. A lot has happened to yield the HR trends…

30 Jul 20

Salesforce AppExchange Strategy: Simple Steps To Creating The Best Strategy

The Salesforce AppExchange is the complete marketplace for all things Salesforce. It has lighting components, apps, flow solutions, and more. It makes it easy to build apps without starting from scratch. You can also easily find useful third-party apps to meet the needs of your customers. As a result, every…

22 Jul 20

How to Develop a Great Employee Recognition Program

Employee recognition is a fundamental requirement in the organization. Employees who feel recognized are not only more likely to be happier but are also more productive. This increased productivity usually translates into increased revenues and profitability for the company. Unfortunately, very few employees feel appreciated in their places of work.…