Customer Experience Archives — Page 2 of 6

20 Nov 22

Critical Action Points For Mid-Sized Organizations To Bridge Their Salesforce Adoption Gap

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The success of Salesforce implementation depends on unanimous adoption by end-users. Unfortunately, rarely will you find everyone on the same page from the onset which leaves many wondering how to bridge the Salesforce adoption gap. If you’re not convinced, consider the Whatfix CRM Survey 2020. In the survey; 40% of…

03 Nov 22

Rethinking Customer Focus In 2023: Strategies And Tactics for Future Proof Success

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The utmost goal of any business irrespective of the industry is to serve the customers in a manner that contributes positively to the betterment of their lives. It’s the reason why businesses invest millions of dollars in research just enure their products and services meet the exact needs of their…

03 Sep 22

Top 5 Drivers Employee of Engagement in 2022

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Workplace productivity, employee retention, and customer loyalty are all results of a well-established employee engagement culture. It is the driving force behind such success. Any organization portraying success in all three fundamentals above got an employee engagement process right from the onset. Employee engagement is not a quick fix; it…

21 Aug 22

5 Customer Experience Challenges Businesses Must Overcome

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Business needs and dynamics are transitory. There is more to business than just getting the customer in the shop and having them spend money. Post-purchase experiences are just as important as the experience of the customer at any other point in the sale process. Customer Experience, commonly referred to as…

05 Jul 22

Top 5 Employee Engagement Trends That Will Dominate Beyond 2022

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It is one thing for an organization to hire the most qualified employees. It is another thing to keep these employees motivated, dedicated, and consistently passionate about their daily work while fulfilling their job descriptions. In come employee engagement trends we are already witnessing today. Businesses need to provide the…

30 May 22

Salesforce’s New Customer 360 Innovations for Marketing, Commerce, and Service Data

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Salesforce’s Customer 360 is a customer relationship management (CRM) platform integrated with all Salesforce solutions to bring your company and customers under one platform from anywhere in the ecosystem. The new Customer 360 innovations brings together the following departments; IT Marketing Sales Commerce Services With Customer 360, companies can pull…

22 May 22

These 5 Research-Based Insights Will Help You Improve Your Salesforce CRM Performance

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Every business desires to have a seamless operation of all business activities. This desire has driven many organizations to strive to acquire new and modern, technologically advanced digital solutions. For those with Salesforce already, the headache currently is on how to improve Salesforce CRM performance. The core objective behind developing…

23 Apr 22

6 Key Trends In Workplaces That Will Dominate 2022 And Beyond

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Workplaces are dynamic. The work environment is ever-changing. Organizational cultures have a great effect on the productivity of the employees. A great workplace culture fosters the optimal performance of the employees. As we add more years to our calendars, workplace productivity trends keep arising and changing how we view the…

18 Mar 22

Build Better Employee Engagements To Retain Vital Talent For Growth

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Employee engagement has been moving up the corporate agenda list and today, it’s more vital than ever for the survival of organizations and keeping valuable talent in the organization. Because employees are responsible for building your reputation, growing your business and developing customer relationships, having a team that is dedicated…

28 Aug 21

Customer Expectations Are Influencing Up To 84% of Marketer’s Digital Strategy

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The majority of digital transformations are due to customer expectations, pain points, businesses innovation needs, and growth imperatives related to customer experience, a recent Salesforce research shows. In other words, whenever a business sets out to digitally transform its operations, they’re almost certainly reacting to customer experience needs. As the…

Customer Experience

Critical Action Points For Mid-Sized Organizations To Bridge Their Salesforce Adoption Gap

Rethinking Customer Focus In 2023: Strategies And Tactics for Future Proof Success

Top 5 Drivers Employee of Engagement in 2022

5 Customer Experience Challenges Businesses Must Overcome

Top 5 Employee Engagement Trends That Will Dominate Beyond 2022

Salesforce’s New Customer 360 Innovations for Marketing, Commerce, and Service Data

These 5 Research-Based Insights Will Help You Improve Your Salesforce CRM Performance

6 Key Trends In Workplaces That Will Dominate 2022 And Beyond

Build Better Employee Engagements To Retain Vital Talent For Growth

Customer Expectations Are Influencing Up To 84% of Marketer’s Digital Strategy

How AgentExchange and Agentforce are Shaping AI-Driven Automation for Customer-Centric Businesses

10 Salesforce Integrations to Maximize CRM Productivity

Salesforce Summer ’25 Release: What You Need to Know

Why Should You Hire a Salesforce Integration Consultant?

20 Common Salesforce Problems Solved by Managed Services

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